![]() For example, if you are expecting an immediate reply to an email, you will likely be disappointed. Navigating both synchronous (instant messaging apps like Slack), and asynchronous communication (email, and intranet) can be challenging. Now that we have established some subtle signs of poor communication, let’s explore how to fix it: Set some communication standards How to fix a lack of communication in the workplace The trickle down effect not only increases employee turnover, but also creates frustrated customers. When employees feel left out of the loop on employee communication, it’s easy for them to become disgruntled and unhappy within their job. They also understand the organization’s mission and vision, and how their work individually relates to these. Employees at organizations with healthy communication understand their individual and team goals. If your employees don’t know where their role ends and their colleague’s begins, be prepared for crossed wires, confusing email chains, duplicated work, and a lot of lost time. ![]() But if you continuously find these results less than satisfying, it might be an indication that you have a communication problem. Most internal comms and HR professionals rely on employee surveys to measure the effectiveness of both internal communications and employee engagement. When organizations fail to set and meet expectations around communication, trust crumbles. While every organization has unique factors that contribute to trust, communication plays an important role. Lack of trust reduces transparency and communication which leads to diminished innovation and lack of agility and responsiveness to changing conditions. Here are some not-so-obvious signs: Low trust In fact, you might be dealing with a lack of communication and not even know it. It often creeps up slowly without us even realizing it. However poor communication isn’t always obvious. There are a lot of obvious signs of lack of communication, like: low email open-rates, weak adoption of the intranet, or scattered internal knowledge. Lack of communication is defined as a lack of trust among colleagues, managers, and top-level administration information and knowledge is not shared and passed along as it should be. It’s about choosing the right comms channels, sharing the right content to the right people at the right time, and creating real opportunities for feedback and idea sharing.īut before we get into how to fix a lack of communication in the workplace, let’s first look at some of the most common signs. Or, we mistakenly conclude that because we hold town halls, launch an intranet, send out newsletters, and host team-building events, that surely we must be doing everything right.īut solid internal communication is much more complex than satisfying a list of comms best practices. ![]() Especially if we don’t understand the core challenges we are trying to address in the first place. Why? Because as great as these tools are, they aren’t a magic bullet. Despite all the collaboration tools and platforms at our disposal, we still haven’t mastered communication in the workplace. So, we must all be amazing at communication right?Įr, not exactly. New emails, Slack messages, intranet notifications, and sometimes even text messages (even though this is now illegal in some countries). Most employees wake up to a flurry of workplace messages.
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